I received a Fabrixa order confirmation for something I never bought — can I get a refund?
If you've received an order confirmation or payment request in our name that you don't recognise, it may be a phishing attempt impersonating our brand.
Check the reply-to address on that email: it shows who actually sent it, and if it points to a different business, it didn't come from us. For your safety, please don't click any links or provide payment details through that message. Send us the reference number and we'll check it against our system. If there's no order with that reference, we won't have received any payment from you, so there is nothing for us to refund; a refund would need to come from the actual sender, or through your bank or payment provider by disputing the charge. If you did place a genuine order with us, send the confirmation you received at checkout and we'll look it up properly.
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