Questions, answered.
Quick answers across pricing, lead times, materials, integration and operations. Don’t see yours? Talk to our team — real humans, 24h response.
Pricing & Orders
Can I order one piece to test, then ramp up?
Yes. MOQ 1 means MOQ 1. The same SKU, same fabric, same printing process — whether you order 1 unit or 10,000. Most buyers prototype with 5-10 units before committing to a production run, then scale into the right tier.
How does pricing scale with volume?
Volume tiers automatically apply as your order quantity grows. Sample (1-9 units) at standard rates, Small Run (10-99) at tier 1, Production (100-999) at tier 2, Scale (1,000-9,999) at tier 3, Enterprise (10,000+) at custom pricing. Use the Tier Finder on the pricing page.
Are there setup fees, account fees, or minimum monthly commitments?
No. No setup fee. No platform fee. No per-seat licensing. No annual minimum. Send us your first order, pay only for that order. The promise of "no surprises" is operational reality.
Do you offer credit terms?
Fabrixa runs on a prepaid wallet — you top up and orders draw from the balance, so no credit application is needed to start. Payment is due at order. For high-volume contracts, talk to our team about payment terms.
Production & Lead Time
What’s the lead time?
Apparel and home textiles: 6 to 9 business days from order receipt to dispatch. Fabric by the metre: 5 to 7 business days. EU delivery in 2 to 4 business days. Outside the EU, 5 to 10 business days depending on courier.
Where do you produce?
Production facilities across Portugal, Spain and the Netherlands. Apparel and most cotton textiles in Portugal. Bedding (percale, sateen) and reactive-print home textiles in Spain. Sublimation home textile (towels, kitchen, accessories) in the Netherlands. EU labour standards, audit-ready supply chain.
How does cut-off and dispatch scheduling work?
Orders join the next print run at the hub that makes your product: our Dutch hub prints daily, the hubs in Portugal and Spain print weekly. Orders received before 14:00 CET join that day’s queue. Production tier and above unlock priority queue placement.
Print Quality & Materials
What’s the print quality and longevity?
Reactive ink bonds dye into the cotton fibre via steam fixation. Wash-tested to 600+ cycles before measurable fade — typically 3-5x longer than DTF or standard pigment print. Read more about reactive printing.
What materials do you use?
100% organic cotton for apparel (160-330 GSM), OEKO-TEX Standard 100 (Class I) and GOTS certified. Cotton percale 210TC and sateen 300TC for bedding. Performance-focused items use technical bases selected by application.
Are your materials certified?
OEKO-TEX Standard 100 (Class I) for chemical safety. Global Organic Textile Standard (GOTS) for organic cotton. Audit-ready documentation available for procurement and ESG reporting.
What artwork formats and DPI do you require?
PNG (RGB or sRGB), TIFF, or PDF. Recommended 300 DPI at print size. Maximum file size 100 MB. PSD and AI source files are not supported — export flattened TIFF or PNG before upload. Detailed specs and templates in the API documentation.
Integration & API
Can I integrate with Shopify, WooCommerce, or my custom platform?
Yes. Direct REST API integration, plus a Postman collection. Register and create a sales channel to get your API key instantly. Most integrations take a developer comfortable with REST APIs and webhooks one to two days. Native Shopify app launching Q3.
How do I get an API key?
Register, create a sales channel in your dashboard, and your API key is ready immediately — no request and no contract step. Create your account. Build and test against a channel before pointing real customer traffic at it.
How does white-label dispatch work?
Your customer receives the order shipped under your brand — your return address, your tracking emails, and no Fabrixa branding on the parcel. Set your sender details once and every order ships under your identity automatically.
What about webhooks and order status?
We push events to your endpoint on every state transition: queued, printing, sewing, QC, packed, dispatched. Signed payloads (HMAC-SHA256). Real-time. Full API docs.
Returns, Shipping & Operations
How does shipping work and what does it cost?
Door-to-door dispatch from Portugal or Spain. EU delivery 2-4 business days. Outside EU 5-10 business days. Use the shipping calculator for an instant estimate based on origin, destination, and weight. €0.75 handling included in displayed prices.
What’s your return and refund policy?
Returns are billed at the same cost as the original outbound delivery. Address changes mid-transit incur a full new delivery cost. RMA processing fee: €1.05 per parcel returned to warehouse. We don’t handle end-customer returns — that’s your customer service relationship.
Do you support custom packaging?
Every order ships white-label as standard — under your brand, with your return address and no Fabrixa branding on the parcel. Custom packaging itself (branded boxes, mailers, hangtags, neck labels, thank-you cards) isn’t a standard add-on yet — it’s on our roadmap and can be arranged for larger orders. Talk to us about your volume.
How are quality and consistency guaranteed?
Every garment inspected post-construction: print clarity, stitch integrity, sizing checked before packing. Colour-managed printing means the first print and the thousandth match. Re-orders consistent with previous batches.
Talk to our team. Real humans, 24h response.
We reply to email within 4 business hours during EU working hours. Tell us what you’re trying to figure out — we’ll get you to the right answer.