Terms of Service.

• Legal entity: Fabrixa B.V. (“Fabrixa”, “we”, “us”)
• Registered office: Markerkant 13 10, 1314 AN Almere, The Netherlands
• KvK: 74188445 · VAT: NL826071491B01

These Terms of Service (“Terms”) are a legally binding agreement between Fabrixa and you (“Customer”, “you”).

Business-to-business only. Fabrixa provides print-on-demand manufacturing and fulfilment services for businesses. By accessing or using the Services, you confirm that you are acting in the course of business (as a merchant/platform/brand/integrator) and not as a consumer. You represent that you have authority to bind the business entity you represent.

1. Scope of the services

1.1 Services. Fabrixa provides: (a) product manufacturing (primarily reactive printed textiles), (b) order processing, (c) packaging and shipping (white-label where agreed), (d) business customer support, and (e) API access if enabled for your account.

1.2 Policies incorporated by reference. These Terms incorporate by reference any policies and guidelines we publish on our website, including (where available): Shipping Policy, Returns & Claims Policy, Privacy Policy, Acceptable Content & Intellectual Property Policy, and any API Terms. Such policies form part of the agreement and may be updated from time to time.

1.3 Subcontracting and orchestration. Fabrixa may perform the Services through qualified subcontractors and fulfilment partners. Fabrixa remains Customer’s contractual counterparty and single point of contact.

2. Accounts, authority & security

2.1 Account registration. You may need an account to access parts of the Services. You must provide accurate and current information.

2.2 Authority. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

2.3 Security. You are responsible for maintaining the confidentiality of your account credentials and (if applicable) API keys/tokens, and for all activity that occurs under your account.

2.4 Compromise notice. You must notify Fabrixa without undue delay if you suspect unauthorised access, compromise, or misuse of your credentials.

2.5 Suspension. Fabrixa may suspend access to protect security, prevent abuse, or address suspected unlawful activity.

3. Orders, custom production & reactive printing

3.1 Made-to-order. Products are produced on a print-on-demand / made-to-order basis, often using Customer-supplied designs and specifications.

3.2 Reactive printing characteristics and tolerances. Customer acknowledges that reactive printing on textiles is a chemical dye process. Final output depends on fabric base, pre-treatment, finishing, batch, and wash/curing conditions. Minor variations may occur and are not defects if within reasonable industry tolerances, including:

• (a) minor colour variance between print runs and fabric batches;
• (b) differences between on-screen previews and physical output (monitor profiles, lighting conditions);
• (c) slight positioning variance due to cutting, sewing, stretch, shrinkage, and pattern alignment;
• (d) minor variation in fabric texture and hand feel between lots;
• (e) effects of washing and after-care if end customers do not follow care instructions.

3.3 Compliance. Customer is responsible for ensuring product listings, marketing claims, and required disclosures (including care instructions) are accurate and comply with applicable laws and regulations.

4. Artwork, acceptable content & intellectual property

4.1 Customer warranties. Customer represents and warrants that it owns or holds all necessary rights, licences, consents, and permissions to use and reproduce any Artwork/Content submitted for printing and sale (including copyright, trademarks, and portrait rights).

4.2 Licence to Fabrixa. Customer grants Fabrixa a limited, non-exclusive, worldwide licence to use Artwork/Content solely to produce products, fulfil orders, provide support, and operate the Services.

4.3 Prohibited content and refusal of service. Fabrixa may refuse, pause, or cancel orders where it reasonably believes the Artwork/Content violates applicable law, infringes third-party rights, violates sanctions/export restrictions, or breaches our Acceptable Content & IP Policy.

4.4 Evidence of rights. Fabrixa may request evidence of rights or authorisations and may suspend production pending review.

4.5 Indemnity. Customer will indemnify and hold Fabrixa harmless from third-party claims arising from Customer’s Artwork/Content, instructions, product listings, or marketing claims.

5. Pricing, taxes & payment

5.1 Fees. Customer shall pay the fees shown in Customer’s account, price list, or otherwise agreed commercial schedule.

5.2 Taxes. Customer is responsible for all taxes, duties, and governmental charges related to Customer’s use of the Services and Customer’s sales channels, unless explicitly stated otherwise in writing. EU business customers with a valid VAT number are charged under the reverse-charge mechanism (0% VAT, you self-assess in your country).

5.3 Payment methods. Fabrixa may support prepaid/wallet, invoicing, or other payment methods depending on Customer’s commercial arrangement. Fabrixa may reject or pause orders due to insufficient funds, overdue payments, or exceeded limits.

5.4 Late payment. Late invoices accrue statutory interest under Dutch law (Article 6:119a BW) plus reasonable collection costs.

6. Shipping, delivery & address accuracy

6.1 Shipping terms. Shipping methods, estimated lead times, delivery terms, and related rules are set out in the Shipping Policy and may vary by destination and carrier.

6.2 Address accuracy. Customer is responsible for providing correct and complete shipping details. Customer bears any additional costs arising from invalid or undeliverable addresses (including re-routing, re-shipping, carrier surcharges, storage, or disposal).

6.3 Carrier delays. Fabrixa is not responsible for delays or failures caused by carriers, customs, force majeure, or events outside Fabrixa’s reasonable control.

7. Returns, no-fault returns & claims

7.1 No-fault returns excluded. Because Products are made-to-order and customised, Fabrixa does not accept returns or provide refunds for buyer’s remorse, wrong size selection, preference changes, or other non-quality reasons not attributable to Fabrixa (“no-fault returns”), unless expressly agreed in writing.

7.2 Claims for defects attributable to Fabrixa. If a Product is misprinted, materially defective, or damaged due to Fabrixa’s error, Customer may submit a claim under the Returns & Claims Policy within the stated timeframe and with the required evidence (e.g., photos, order references).

7.3 Remedy. If a claim is valid, Fabrixa may provide a remedy in its discretion as set out in the Returns & Claims Policy, including reprint/reproduction, credit, or refund. Fabrixa may request return of the Product for inspection.

8. Customer’s end-customer relationship

8.1 Seller of record. Customer (not Fabrixa) is responsible for its end-customer terms, refunds/exchanges, mandatory consumer disclosures, product claims, customer support, and compliance with consumer protection laws where applicable.

8.2 No direct relationship. End customers have no direct contract or claim against Fabrixa.

9. API access

9.1 Operational documentation. API documentation may change from time to time and is provided as operational guidance.

9.2 Permitted use. Customer may use the API only for placing and managing Orders and receiving operational updates related to fulfilment.

9.3 Restrictions. Customer must not abuse the API, bypass restrictions, reverse engineer, scrape, or use the API to build or support a competing fulfilment/orchestration service.

9.4 Availability. The API is provided on an “as available” basis unless an SLA states otherwise. Full details in the API Terms.

10. Confidentiality & non-circumvention

10.1 Confidential information. Non-public commercial and technical information (including pricing, production methods, print profiles, routing principles, and fulfilment network details) is confidential.

10.2 Confidentiality obligation. Customer must protect Fabrixa’s confidential information and must not disclose it to third parties except to authorised integrators bound by confidentiality obligations at least as strict as these Terms.

10.3 Non-circumvention. Customer will not attempt to identify, contact, or contract directly with Fabrixa’s fulfilment partners or locations that become known through the relationship, during the term and for 24 months after termination.

11. Service availability & changes

11.1 As available. The Services (including website, dashboard, and API) are provided on an “as available” basis unless an SLA states otherwise.

11.2 Changes. Fabrixa may modify, update, suspend, or discontinue features, integrations, or product offerings, and may update any Policies at any time.

11.3 Protective measures. Fabrixa may apply reasonable protective measures (including throttling, rate limits, or temporary suspensions) to maintain security and platform stability.

12. Disclaimers

12.1 No warranties. To the fullest extent permitted by law, Fabrixa disclaims all warranties not expressly stated in writing, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.2 Previews. Mockups, previews, and product images are illustrative; final output may vary within tolerances.

13. Limitation of liability

13.1 Exclusion of indirect damages. To the fullest extent permitted by law, Fabrixa will not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, reputational harm, platform penalties, or loss of data.

13.2 Liability cap. To the fullest extent permitted by law, Fabrixa’s total aggregate liability arising out of or relating to the Services is limited to the fees paid by Customer to Fabrixa for the affected orders/services during the 3 months preceding the event giving rise to the claim, or EUR 100, whichever is higher.

13.3 Mandatory law. Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Suspension & termination

14.1 Suspension/termination by Fabrixa. Fabrixa may suspend or terminate Customer’s access for material breach, security risk, unlawful use, or repeated submission of infringing content.

14.2 Termination by Customer. Customer may stop using the Services at any time, subject to payment for placed and accepted Orders.

14.3 Effect. Open or accepted Orders remain governed by these Terms and applicable Policies.

15. Changes to these terms

Fabrixa may update these Terms by publishing a new version on the website and changing the “Last updated” date. Continued use after the effective date of changes constitutes acceptance. If Customer does not agree, Customer must stop using the Services and close the account.

16. Governing law & disputes

16.1 Governing law. These Terms are governed by the laws of The Netherlands.

16.2 Courts. Disputes shall be submitted to the competent courts of Amsterdam, unless a signed Master Agreement states otherwise.

17. Miscellaneous

17.1 No partnership. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

17.2 Assignment. Fabrixa may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets upon notice.

17.3 Severability. If any provision is invalid or unenforceable, the remaining provisions remain in effect.

17.4 Entire agreement. These Terms, together with incorporated Policies and any signed SLA/Master Agreement, constitute the entire agreement between the parties regarding the Services.

18. Contact

Questions about these Terms? Contact our team — legal and support enquiries are routed from there.