What doesn’t count as a defect?

Updated 26 Oct 2026 Returns & quality By the Fabrixa support team

Short answer

Some variation is a technical characteristic of the print process rather than a defect: pattern alignment across panels, small positioning variation from one unit to the next, and minor variations in designs where solid colour areas cover more than about half of the garment surface.

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What is your minimum order quantity? Are there setup fees?Our minimum order is 1, across everything.Ordering, pricing & billingmoq minimum order setup fee monthly fee commitment one piece
Which countries do you deliver to?We deliver to 30 destinations: the EU except Malta and Cyprus (for Spain, the mainland and the Balearics, not the Canary Islands; for Portugal, the mainland plus the Azores and Madeira), plus the United Kingdom, Switzerland and Norway.Shipping & deliverycountries delivery area where do you ship europe uk destinations
What resolution should a full fabric panel file be?The editor caps artwork at 15,000 px on the longest side.Artwork, printing & Studioresolution dpi pixels file size 15000 px
How long does production take for bedding, curtains, cushions and tablecloths?Production in Spain runs an indicative 8–12 business days, plus transit.Production & lead timeslead time production time how long bedding duvet curtains spain backlog
Do you ship white-label?Yes. White-label is the default: Fabrixa is invisible to your end customer.Company & certificationswhite label unbranded blind shipping dropshipping end customer
Are your products certified?Yes. Our home textiles made in Spain (such as duvet covers, bed spreads, fitted sheets, cushions, curtains and tablecloths) are OEKO-TEX Standard 100 certified, and our cotton textiles made in Portugal (apparel and the Portuguese cotton fabrics) are GOTS certified.Company & certificationscertification gots oeko-tex organic certified standard 100
Can you print on my own fabric, or cut and sew printed fabric?No. We print our own bases, digitally. We don't print on customer-supplied fabric, can't source qualities outside our range, and don't offer cutting, hemming or confection.What we make — and don’town fabric job work cutting hemming sewing confection
Can you make printed cotton tea towels?Our made-up kitchen towels are microfibre/polyester, not cotton.What we make — and don’tcotton tea towel kitchen towel fabric by the metre hem
How should I design personalised products (names, dates, faces)?We print the fabric first and then cut and sew, so we can't guarantee exact alignment of a pattern across the seams.Artwork, printing & Studiopersonalised name photo seams edges design tips
How wide are your fabrics?Our widths are fixed at what's in the range — the widest cotton we hold is around 195 cm, and the bedding wovens are around 140 and 150 cm.Products & materialswidth fabric width wide sheeting 195 cm
Can I send a print file laid out on my own pattern pieces?No. We print our own catalogue blocks, and artwork is positioned panel by panel in Fabrixa Studio.What we make — and don’tpattern pieces print file studio placement
What rug sizes are available, and can I order a custom size or shape?Rugs come in four catalogue sizes only, indicatively 76 × 122 cm, 122 × 152 cm, 152 × 244 cm and a 152 cm round.What we make — and don’trug custom size runner shape doormat
Do I need to combine products to reach a minimum?No. With a minimum of 1 there's no threshold to reach by combining products; you can start as small as one of each and scale with demand.Ordering, pricing & billingcombine minimum bundle threshold start small
Can I add my logo to the product?Yes. Your own logo printed onto the product is simply part of your artwork and costs nothing extra.Artwork, printing & Studiologo branding print logo extra cost
Can I order the Portuguese bases by the metre (Jersey, French Terry, Rib, Gauze)?These four Portuguese bases can be priced but not ordered yet.Products & materialsfabric by the metre knits jersey french terry rib gauze available
Can rugs be washed?Yes. The rugs have a non-slip backing and are machine washable at 30 °C.Products & materialsrug wash machine washable care 30 degrees
Can you advise on my own VAT registration or OSS?We can't advise on your own VAT registration or the EU One-Stop Shop (OSS); that has real cost attached, so please check your own obligations with your accountant.Ordering, pricing & billingoss vat registration accountant tax advice union oss
How do I try Fabrixa Studio?You can try it out here: https://www.fabrixa.com/products/apparel/ — find a product, scroll down and click the orange "Open Fabrixa Studio" button.Artwork, printing & Studiofabrixa studio editor design tool try open studio
Is the apparel fabric treated before printing?Yes. Our apparel fabric is mercerised, enzyme-washed and sanforized before printing.Products & materialsmercerised enzyme-washed sanforized pre-treatment lustre fabric finish
Can a design run continuously across a seam?We can't promise continuity across a seam.What we make — and don’tseam alignment continuity placement all-over
Do you have EN 71, VOC/PAH or REACH testing on finished products such as rugs?No. Our certification covers the base textile: GOTS-certified organic cotton for our apparel and OEKO-TEX Standard 100 for our Spanish-made home textiles.Company & certificationsen 71 reach voc pah toy safety testing
What are the yoga mat’s specifications?Indicatively: 60 × 173 cm, about 4 mm thick, around 2.2 kg.Products & materialsyoga mat thickness size weight rubber pvc-free material
Can you add patches, appliqués, trims or hardware?No. We don't attach anything to the product — no patches, appliqués, trims, hardware, magnets, silicone fittings, chains, fringes, tassels or lace details.What we make — and don’tpatch applique trims hardware tassels fringe
What printing technology do you use?We use industrial reactive all-over printing on cotton for our apparel (made in Portugal) and cotton home textiles (made in Spain), and sublimation and pigment printing on home textiles made in the Netherlands and Spain.Artwork, printing & Studioreactive printing sublimation print method technology dye cracking feel
Can a yoga mat be engraved or printed on both sides?No. We don't engrave: the mat is polyester printed by sublimation, so logos and text are printed into the surface rather than cut or engraved.Artwork, printing & Studioengrave laser both sides yoga mat logo
Is sublimation available on apparel?No. Sublimation is used only for some home textiles; apparel is reactive printed.What we make — and don’tsublimation apparel print method
Is colour variation in large solid areas covered as a defect?No. Designs with solid colour areas covering more than 50% of the garment surface fall outside our defect policy; minor variation in those areas is a technical characteristic of reactive printing, not a defect.Returns & qualitydefect solid area 50% variation returns banding
Where exactly are your products made? Can I have the factory address?Our production is in Portugal, Spain and the Netherlands, depending on the product.Company & certificationsfactory address where produced facility location manufacturer
Do you offer gift packaging?We ship white label by default, so the parcel carries nothing of ours, but we don't offer gift packaging as a service.What we make — and don’tgift wrap packaging white label
Messages from an end customer of one of our shopsIf you bought from an online shop and have a question about your order, please contact the shop you ordered from — they handle your order and customer service directly.Ordering, pricing & billingend customer my order white-label where is my order shop
What are the sherpa fleece blankets made of?The sherpa fleece blanket is 100% polyester, printed by sublimation in the Netherlands.Products & materialssherpa polyester blanket sizes composition
Do you make pyjamas, children’s sets or baby bodysuits?No. Pyjamas/sleepwear, children's sets, baby bodysuits and bibs aren't in our catalogue, and developing a new pattern isn't something we do.What we make — and don’tpyjamas sleepwear baby bodysuit kids set
Is your kidswear unisex?No. Apart from the T-shirt dress, our kids' range is split into boys' and girls' categories rather than sold as unisex products.Products & materialskids unisex gender neutral boys girls kidswear
Can you send a sample to the US (or another country outside Europe)?No. The delivery limit applies to samples too: a sample has to go to an address in Europe or the UK, the same as an order.Shipping & deliverysample usa sample pack outside europe test order
Do you sell blank garments?No, we don't supply blank or undecorated garments for you to decorate yourself, and we don't stock dyed or black blanks.What we make — and don’tblank plain undecorated black t-shirt
What happens once the batch is confirmed?Your order becomes a normal order: Accepted, then production, then shipped.Production & lead timesafter confirmation production shipping lead time portugal business days
Can every mat carry a different name or design?Yes. Personalisation per piece is the normal order route: a mat with a different name each time costs the same as a repeated design, with no setup fee and no minimum per design.Ordering, pricing & billingpersonalised custom name each different setup fee per design
Do you have fabric in extra-wide widths?No. We stock our fabrics in their set widths only; there is no wide (around 240–300 cm) sheeting quality.What we make — and don’twidth wide sheeting fabric per metre
Where can I see your home & living range?Browse home & living here: all https://www.fabrixa.com/products/home-living/ · Cushions & pillows https://www.fabrixa.com/products/home-living/cushions-pillows/ · Duvets & bed sets https://www.fabrixa.com/products/home-living/duvets-bed-sets/ · Curtains & drapery https://www.fabrixa.com/products/home-living/curtains-drapery/ · Table linens https://www.fabrixa.com/products/home-living/table-linens/ · Accessories https://www.fabrixa.com/products/home-living/accessories/ · Sherpa fleece blankets https://www.fabrixa.com/products/catalog/sherpa-fleece-blankets/ · Eco cotton duvet covers https://www.fabrixa.com/products/catalog/eco-cotton-duvet-covers/.Products & materialshome textiles cushions bedding curtains blankets table linen duvet
How do I get access to the platform? Is there support?The platform is self-serve: register and start straight away.Ordering, pricing & billingaccess self-serve support tutorials help
Partnership approachesFor partnership or larger collaboration approaches, we suggest a short call (around 30 minutes) with our team rather than resolving everything by email or chat.Company & certificationspartnership collaboration call retail group
Can I put just a small image on a garment? Is it cheaper?The image doesn't have to cover the whole garment: placement is completely free in the editor, so a single photograph sitting centrally on the chest is fine.Artwork, printing & Studiosmall logo chest print placement price background colour
Can I reprint the same design later?Yes, with no difficulty: there's no setup fee and no minimum per design, and the same file can be rerun whenever you want.Ordering, pricing & billingreprint reorder repeat order same design setup fee
Can you ship to the US or outside Europe?We deliver to 30 destinations: the EU except Malta and Cyprus (mainland Spain and the Balearics, not the Canary Islands), plus the UK, Switzerland and Norway.Shipping & deliveryus usa shipping outside europe delivery area international sample
Do you ship DDP? Who pays import VAT and customs for the UK, Switzerland and Norway?Not at the moment. Outside the EU we deliver to the UK, Switzerland and Norway on a DAP basis (Delivered At Place), not DDP: the recipient receives the parcel and handles import VAT and customs clearance themselves, and a carrier customs-clearance charge of around €30 per shipment applies on top of the shipping rate.Shipping & deliveryddp dap customs import vat duties eur.1
Do you ship to the US, Canada, Australia, New Zealand or Asia?No. We currently deliver within Europe and the UK only, so we can't ship to the United States, Canada, Australia, New Zealand or Asia.Shipping & deliveryusa united states canada australia new zealand asia international shipping
Do products come with size and composition labels?Yes. Size and composition labels are included as standard.Products & materialssize label composition label care label labels included
What are the rugs made of?Indicatively: a polyester surface (sublimation-compatible) with a non-slip TPR (thermoplastic rubber) backing, weighing around 1930 g/m².Products & materialsrug material backing tpr gsm weight polyester non-slip
How long does production take for rugs, mats, towels and fleece blankets?Products from our Netherlands facility (rugs, doormats, bath mats, yoga mats, towels, kitchen textiles, sherpa fleece) are made to order individually, and the line is running normally.Production & lead timeslead time production time netherlands rug doormat towel fleece how long
Can you supply wider fabric for duvet covers (240–300 cm)?No. Our fabric widths are fixed and there is no wide sheeting quality.What we make — and don’twide width sheeting 240 cm 300 cm fabric width
Do you ship to the USA?Not at the moment. We deliver within Europe and the UK, so we can't ship orders or samples to a US address or provide US export documentation.What we make — and don’tusa united states us shipping export
Can you print neon or fluorescent colours?No, and there's no close equivalent we can suggest.What we make — and don’tneon fluorescent bright colours colour
Can each metre carry a different design?Yes. Each panel (full width × 1 metre) can carry its own artwork rather than a repeat, so distinct images per metre are possible.Artwork, printing & Studiodifferent designs each metre panel multiple artworks
Who manufactures your products? Can you name the factory?We are the platform; manufacturing is done by our partner production facilities in Portugal, Spain and the Netherlands.Company & certificationsmanufacturer factory supplier partner who makes
Do you make aprons, table runners, napkins or placemats?No, none of these are in our range. The kitchen textiles we do make are kitchen towels, kitchen hand towels and dish cloths, produced in the Netherlands by sublimation.What we make — and don’tapron table runner napkin placemat kitchen
Can you make a special order outside the catalogue?No. We only make catalogue products, and we don't make up a single component of a set on its own (for example pillowcases without the duvet cover).What we make — and don’tspecial order custom outside catalogue
Do you have stretch, elastane or activewear fabrics?No. Our apparel range is printed 100% organic cotton with no elastane, so there's no four-way stretch, no compression and no moisture-management finishes.What we make — and don’tstretch elastane spandex activewear compression polyamide yoga leggings
Can you reproduce my garment, sample, spec or tech pack (private label)?No. We're a print-on-demand platform, not a traditional private-label manufacturer or development factory: we produce our own catalogue styles and print them, not from a customer's sample, reference garment, spec or tech pack.What we make — and don’tsample copy garment reference private label
How does the repeat work on fabric by the metre?Fabric by the metre is printed in panels: the full fabric width × 1 metre of length is the repeat unit, and the roll is that panel repeated end to end (20 m is twenty panels).Artwork, printing & Studiorepeat panel fabric by the metre tile pattern repeat width
What duvet cover sizes do you make, and can you do custom or US sizes (Queen, King)?Duvet covers come in five catalogue sizes: 140 × 200, 140 × 220, 200 × 200, 200 × 220 and 240 × 220 cm, with pillowcases included.Products & materialsduvet size single bed custom size dimensions bedding sizes
What closure do the pillowcases have?The pillowcases that come with a duvet cover set have an envelope closure.Products & materialspillowcase closure envelope duvet set
Is the back of the duvet cover printed?Not at the moment. The print goes on the top side only.Products & materialsreverse back side double-sided reversible duvet colour
Are hoodies, sweatshirts, joggers and shorts available?Not yet. We're launching T-shirts first; hoodies, sweatshirts, joggers and shorts will follow at a later stage, and we can't give a firm date for them.Products & materialshoodie sweatshirt joggers shorts available launch date
Can fitted sheets be printed?No. Fitted sheets come in solid colours only and can't carry a design.What we make — and don’tfitted sheet mattress sheet printed solid
Will a mostly single-colour design print evenly?With reactive printing, designs where a single colour covers most of the product carry a slightly higher risk of print irregularities, such as subtle banding or uneven colour density.Artwork, printing & Studiobanding uneven solid colour colour density streaks sample
Is VAT charged on shipping too?Yes. Where VAT applies, it is charged on the whole order total including the shipping line, not only on the goods.Ordering, pricing & billingvat shipping delivery cost margin tax
Do you make PU-top yoga mats?No, we don't produce yoga mats with a polyurethane (PU) top.What we make — and don’tpu top polyurethane yoga mat grip comparison
Who owns the artwork I upload?You do. You upload your own artwork and keep full ownership of it; we use it only to make and fulfil your orders.Artwork, printing & Studioownership copyright rights artwork ip terms
Can I order plain, solid-colour products?Technically yes, but our cotton range is printed with industrial reactive all-over print, which is built for full-coverage designs rather than plain solid colours.Artwork, printing & Studiosolid colour plain blank single colour plain black dye to colour
Are there extra print or file-preparation charges on fabric by the metre?No. On fabric by the metre there is no separate print charge, no file-preparation fee and no printing surcharge: the per-metre price is the complete printed price.Ordering, pricing & billingfabric by the metre print charge surcharge per metre price fees
Can I order T-shirts now, and how does batch ordering work?Yes. All T-shirt products are open to order from 1 piece.Production & lead timest-shirt batch batch 1 shared run 100 pieces cancel release date
Do you offer garment washing, vintage or dye finishes?No — no garment dye, pigment dye, acid wash, vintage wash or fading treatments, and no pre-washed or pre-dyed fabric.What we make — and don’twashed vintage acid wash garment dye faded
What VAT rate is charged if I don’t have a valid VAT number?Without a validated EU VAT number, VAT is charged at the standard rate of the destination country.Ordering, pricing & billingvat rate standard rate destination country checkout tax
How do transparent areas in a PNG print?Transparent areas of a PNG print as white.Artwork, printing & Studiotransparent png background white transparency
Can you add plastic liners, eyelets or other non-textile parts?No. We print and make up textiles; we don't fabricate plastic sheet or hardware — so no waterproof plastic liners, metal eyelets or grommets, and no piping or reinforced hems as custom additions.What we make — and don’teyelets grommets liner waterproof hardware
I’m a Dutch business with a VAT number. Why is VAT still charged?For businesses established in the Netherlands, Dutch domestic VAT still applies even with a valid VAT number, because the reverse charge doesn't apply to supplies within one country.Ordering, pricing & billingdutch vat netherlands btw reverse charge domestic
Can you design my artwork or make a repeat pattern for me?No. We don't offer design, graphic or file preparation services — the platform is fully self-service.What we make — and don’tdesign service repeat pattern file preparation artwork
Are your home textiles certified?Our home textiles made in Spain are OEKO-TEX Standard 100 certified, and you're welcome to reference "OEKO-TEX Standard 100 certified" in your own materials.Company & certificationsoeko-tex standard 100 home textile bedding certification
Which fabrics don’t you offer?Our fabric-by-the-metre range is a fixed set of seven cotton bases, and we can't source or develop a quality that isn't on it.What we make — and don’tlinen bamboo silk viscose fabric types materials
Can I mention your certifications in my own marketing?Yes. You may reference "GOTS-certified organic cotton" for our Portuguese-made apparel and cotton fabrics, and "OEKO-TEX Standard 100 certified" for our Spanish-made home textiles, in your own materials, as we hold those certificates.Company & certificationsmarketing claim reference gots oeko-tex labelling
Where are your products made?Indicatively: apparel and knits are produced in Portugal, bedding and decor wovens in Spain, and sublimation home textiles in the Netherlands.Company & certificationsmade in production portugal spain netherlands factory location
Can pillowcases have a different design from the duvet cover, or be ordered on their own?No. Pillowcases are made up as part of a duvet set, in our standard size, and one design must cover both the duvet cover and its pillowcases; there's no separate design option for pillowcases.What we make — and don’tpillowcase duvet set separate design
Do you sell cushion inners or orthopaedic pillows?No. We sell covers only — no inner cushions or fillings, and no ergonomic or orthopaedic pillows (cervical, lumbar, seat, coccyx, knee, positioning, pregnancy/nursing).What we make — and don’tcushion inner filling pillow orthopaedic
Can you get a deep, saturated black on jersey and knits?Yes. For our Portuguese-made apparel and knits by the metre, a dedicated reactive black dye is used for more intense blacks, and the mercerisation and anti-pilling treatments the fabric receives before printing contribute to a deeper black and a higher-quality finish.Artwork, printing & Studioblack deep black saturated jersey knit dark colours
Do you deliver outside Europe and the UK?We deliver to Europe and the UK only. That limit is on the delivery address rather than on where you're based.Shipping & deliverydelivery area outside europe usa international shipping countries
What sizes do your T-shirts come in?Adult sizes run roughly XS–XXL, depending on the product.Products & materialssizes size range xs xxl 3xl plus size kids sizes
Do you offer warehousing, pick-and-pack or fulfilment from stock?No. We don't hold stock or fulfil from a warehouse — there is nothing to warehouse, as every piece is printed to order from your own artwork.What we make — and don’twarehouse stock fulfilment 3pl inventory pick and pack
How are curtains printed and made?We print the fabric first and then cut and sew, using industrial all-over print.Artwork, printing & Studiocurtain all-over print edge to edge border moq drapery
Do you make blankets, throws or pet products?We don't make traditional woven blankets or throws, and pet products and flat top sheets aren't in our range.Products & materialsblanket throw sherpa fleece polyester cuddle blanket
Can you print on fabric I supply?We print only on our own textiles, not on fabrics supplied by clients.What we make — and don’town fabric customer fabric supplied fabric cmt
How do I design for a fixed finished size, like a 100 × 100 cm piece?Design the artwork at the full panel size (the full fabric width × 100 cm) and place your finished area inside it.Artwork, printing & Studiofinished size cut off selvedge edge panel pattern cut
Can you make a product from my tech pack or pattern?No. We produce from our own catalogue of styles — we don't work from tech packs, do pattern making or grading, cut to a supplied pattern, or develop a new product or brand-specific model.What we make — and don’ttech pack pattern grading custom development private label
Does it cost anything to register? Is there a minimum deposit?Registering is free and you can explore the platform freely.Ordering, pricing & billingregister free wallet minimum deposit top-up
Is a plain or small design cheaper than a full print?No. Because we print the whole fabric surface before cutting and sewing, the price is identical whether your design is a plain solid, a small chest logo or a full bleed.Ordering, pricing & billingprice small logo full bleed plain cheaper print area
I’m based outside Europe. Can I still work with Fabrixa?Yes, as long as the goods are delivered to addresses in Europe or the UK.Shipping & deliverynon-eu seller based outside europe eligibility delivery address international brand
Can you source a fabric you don’t carry?Our fabrics-per-metre range is fixed for now, and at this stage we can't source or develop new qualities.What we make — and don’tnew fabric source fabric linen other fabric
Where is your API and integration documentation?Developer resources: API documentation https://www.fabrixa.com/developers/api-documentation · Integration guide https://www.fabrixa.com/developers/integration-guide/ · Webhooks https://api.fabrixa.com/docs/integration#webhooksIntegrations & APIapi documentation integration webhooks developers
Can I order plain undyed white sheeting?Plain white is not what our process is built for.Artwork, printing & Studiowhite undyed sheeting plain white bedding
What colour profile should my print files use?Use RGB, preferably sRGB with the profile embedded.Artwork, printing & Studiocolour profile rgb srgb cmyk color
What print file size do I need for the yoga mat?Prepare the print file at around 68 × 181 cm, which includes 4 cm of bleed on each side of the 60 × 173 cm mat.Artwork, printing & Studioyoga mat print file bleed dimensions artwork size
Is home-textile production in Spain running?Yes. Home-textile production in Spain (duvet covers, cushions, curtains, table linens) is running.Production & lead timesspain home textile running production bedding status
Can I buy flat sheets or pillowcases on their own?Our bedding is duvet covers and fitted sheets.What we make — and don’tflat sheet top sheet pillowcase only separate pillowcase bedding range
Who is Fabrixa and where are you based?Fabrixa is a Dutch B2B print-on-demand textile platform, founded in 2025.Company & certificationsabout company dutch founded based who are you
Can you engrave, laser-cut or perforate?No. We print into the surface; we don't cut into the material, so there's no engraving, etching, perforation or other cut finish — and so we can't validate fraying or edge durability for such finishes either.What we make — and don’tengraving laser cut perforation etching
Can the fleece blanket come in a stock colour or woven pattern? Gift packaging?The design carries all the colour: we don't hold stock in colours and we don't weave a pattern in, so the pattern is printed rather than woven.Products & materialsblanket colour woven gift packaging sample fee fleece
Do you make bags, caps, socks or other accessories?No. Accessories aren't in our range — no bags, totes, pouches, backpacks, caps, hats, beanies, socks or bandanas, and no non-textile merchandise like bottles.What we make — and don’tbag tote cap socks merch accessories
Can I return an item if I change my mind?No. Everything is made to order and printed for one customer, so there is no change-of-mind return route.Returns & qualityreturn change of mind refund made to order exchange
Does the per-metre price include printing? Are there setup fees?Yes, it includes printing. The per-metre price is the complete printed price: no setup fee, no file charge, no minimum per design and no separate print charge.Ordering, pricing & billingsetup fee print charge included per metre hidden costs
Why does fabrixa.com say MOQ 1 and nothing about a batch?MOQ 1 is correct — you order from 1 piece.Ordering, pricing & billingmoq 1 website batch minimum fabrixa.com
Are the fabrics pre-shrunk? How much shrinkage should I expect?Our Portuguese-made apparel and knit fabrics (including Jersey, French Terry, Rib and Gauze by the metre, such as Premium Gauze) are sanforised.Products & materialsshrinkage pre-shrunk sanforised washing drying size change
Do you make babywear?No. Our kids' sizing starts at 92 cm, roughly age 2, so we don't make babywear or anything for 18-month-olds and younger.What we make — and don’tbaby babywear infant toddler 18 months newborn
Do you offer student discounts or sponsorship?No. We work business-to-business and our pricing is the same for everyone, so there's no student discount or sponsorship route.Ordering, pricing & billingstudent discount sponsorship college education free fabric
Do you deliver to the Canary Islands, Malta or Cyprus?No. For Spain we deliver to the mainland and the Balearic Islands, but not the Canary Islands.Shipping & deliverycanary islands canarias malta cyprus islands tenerife gran canaria
Is there stock to sync in my feed?There's no stock to sync: everything is made per order and we warehouse nothing, so items never go out of stock.Integrations & APIstock sync inventory feed out of stock stock levels
What is the cheapest bedding fabric? Do you have polyester bedding?Percale and Sateen are our most affordable bedding bases; Cotton-Linen costs more in the same size.Products & materialscheapest polyester bedding recycled polyester percale sateen
Is your apparel certified?The certification that covers our apparel is GOTS — the garments are made from GOTS-certified organic cotton, and you're welcome to reference "GOTS-certified organic cotton" in your own materials.Company & certificationsgots organic certification apparel certified
Can you freeze materials and processes, or let me pre-approve substitutions?No. A contractual freeze on materials, formulations, inks and process, or pre-approval rights before any substitution, isn't something we can realistically promise.What we make — and don’tmaterial freeze lock-in substitution consistency change notification
Can you develop a custom product for us?At this stage we can't offer custom product development from scratch.What we make — and don’tcustom product product development new product bespoke
How much does a sample cost?A sample costs the same as the regular unit price, and there is no sample development fee.Ordering, pricing & billingsample sample cost development fee test order
Can I see examples of products you’ve made before?Yes — our team can send photos of products we've produced previously.Products & materialsexamples previous work photos portfolio lookbook
Can I scale my pattern in the design tool for fabric by the metre?Not yet. For fabric by the metre, the printed size of a motif depends directly on the size of the file you upload; it isn't possible to enlarge or reduce it in the design tool.Artwork, printing & Studioscale resize pattern size motif size design tool upload
Is the cushion filling included?No. The price is for the printed cover only; the inner cushion isn't included.What we make — and don’tfilling inner cushion insert stuffing cushion
Where are products shipped from?It depends on the product. Apparel ships from our production facility in Portugal; bedding and other home textiles from our facility in Spain; and the sublimation range (doormats, bath mats, towels, kitchen textiles, rugs, yoga mats and sherpa fleece) from our facility in the Netherlands.Shipping & deliveryship from origin portugal spain netherlands where made
Why do Spanish and Netherlands products behave differently on lead time?During the launch phase, our home textiles from Spain are produced in batches rather than one by one, which is why their lead time varies.Production & lead timesnetherlands spain batches made to order lead time difference
Is the oversized T-shirt available with long sleeves?No. The oversized cut is short sleeve only.Products & materialsoversized long sleeve boxy fit cut silhouette streetwear
Can curtains be printed on both sides?No. We produce printed window curtains, made up in Spain, and the print can only be applied to one side of a curtain.Products & materialscurtain double-sided both sides one side drapes
Can you make a mockup or sketch of my product?We don't produce sketches or mockups for customers, but you can make one yourself in a few minutes in Fabrixa Studio — and it will be more accurate than a drawing.What we make — and don’tmockup sketch preview studio
Can I have my order delivered to a pick-up point or parcel locker?Our standard delivery is door to door to the recipient's address, so pick-up points and parcel lockers aren't offered as a general option.Shipping & deliverypick-up point parcel locker relay point door to door pudo collection point
Can I embed the Fabrixa design editor in my own site?Yes. Fabrixa Studio can be embedded into your own platform or storefront, where it appears as your own feature, with Fabrixa invisible to your customers.Integrations & APIembed studio editor white label configurator
Can I print one large image or a photo on fabric by the metre?Yes, within one metre — but not one continuous image longer than a metre.What we make — and don’tfabric per metre panel repeat large image
Which integrations do you offer?You can connect via our REST API and a product feed, and Fabrixa Studio, our design editor, can be embedded in your own platform so it appears as your own feature.Integrations & APIintegration api product feed connect store plugin
What are the bath mats like?Bath mats are 100% polyester at around 450 g/m², with an anti-slip backing, made with recycled materials and a sewn edge.Products & materialsbath mat bathroom gsm printable border size
Where are your home textile products made?Home textiles are made at two of our facilities.Production & lead timesmade in spain netherlands factory location home textile origin
Do your prices include VAT?No. All prices are shown excluding VAT. Whether VAT is added, and at what rate, depends on whether a valid EU VAT number is on your account and on the destination country.Ordering, pricing & billingvat prices excluding vat tax btw
Does the fabric shrink? (apparel and Portuguese knits)The fabric is sanforised. Typical residual shrinkage in home washing and drying is indicatively around +2% to −6%, with a ±2% tolerance.Products & materialsshrinkage shrink wash sanforised
Can I see a proof before my order is printed?There's no separate proofing step or proofing service, but Fabrixa Studio shows your design on the product in 3D as you build it.Artwork, printing & Studioproof print file approval preview 3d confirm
Can you change the cut or silhouette of a garment?No. Our garments come in fixed catalogue silhouettes, which can't be modified.Products & materialscustom cut silhouette modify pattern fit
Where do I register, and where are pricing, certifications and terms?Create an account: https://account.fabrixa.com/register · Pricing tiers: https://www.fabrixa.com/pricing/ · Certifications: https://www.fabrixa.com/technology/certifications/ · Terms (including artwork rights and commercial terms): https://www.fabrixa.com/termsOrdering, pricing & billingregister sign up pricing terms certifications artwork rights
Can you print gold foil or metallic finishes?No. We don't offer gold foil or any metallic or applied finish.What we make — and don’tfoil gold metallic shiny finish
What are Fabrixa’s official company details?Fabrixa B.V., Markerkant 13 10, 1314 AN Almere, The Netherlands · Chamber of Commerce (KvK) 74188445 · VAT NL826071491B01.Company & certificationsaddress kvk vat number company details registration
Is Fabrixa Studio mobile-friendly?Yes, Fabrixa Studio is now mobile-friendly.Artwork, printing & Studiostudio mobile phone tablet editor
Why are T-shirts printed in shared batches?Our T-shirts are reactive-printed: the dye is fixed into the fibre, not printed on top, so the print does not fade or crack.Products & materialsreactive print batch why shared run fade crack quality
Are there integration fees?No. There are no integration fees.Integrations & APIintegration fee cost api fee free
Can you cut the fabric into my individual print panels?No. Fabric by the metre ships on rolls, and we don't cut to individual print fields, so you'd cut your pieces on your side.Artwork, printing & Studiocut panels roll cutting pieces
Do you make quilts or padded/filled items?No. We don't make wadded, filled or quilted pieces and we don't supply inners or fillings of any kind.What we make — and don’tquilt padded filled wadding bedspread
How do I get a sample of a finished product?One produced unit is the sample. With a minimum order of 1, you order one piece of the real product with your own design through the platform at the normal unit price, so there's no separate sample fee and you judge the actual fabric, print and finish your customers would receive.Ordering, pricing & billingsample finished product test order moq sample fee
Why didn’t my design from the website editor save?The editor on the public website is a demonstration so new visitors can see the design process; it doesn't save work.Artwork, printing & Studiosave design website editor sku not found lost design demo
Do you work through distributors or resellers?No. We sell direct and don't have a reseller or distributor network — including in countries we don't deliver to, so there's no local partner to refer you to.What we make — and don’tdistributor reseller wholesale local partner dealer
How do I wash a doormat or bath mat? Are they waterproof?Machine wash cold, below 30 °C; no tumble drying, ironing or bleach.Products & materialswash care waterproof stain doormat bath mat
I received a Fabrixa order confirmation for something I never bought — can I get a refund?If you've received an order confirmation or payment request in our name that you don't recognise, it may be a phishing attempt impersonating our brand.Ordering, pricing & billingfake order scam phishing impersonation refund order confirmation
Do you integrate with WooCommerce?It's currently in development; our team is working on automated order submission, product, price and stock sync and automatic tracking returns.Integrations & APIwoocommerce woo wordpress integration
Do you have a product catalogue?Yes, we have PDF catalogues for our home textile, apparel and fabrics-by-the-metre ranges, which our team can send you by email — useful for getting a feel for the range.Products & materialscatalogue catalog pdf brochure range
Can I mix sizes and designs in one order?Yes. The minimum is 1 per model, so there's no minimum per size and no minimum per design.Ordering, pricing & billingmix sizes mix designs per design per size variety bulk
Will my pattern line up across seams?The fabric is printed first and then cut and sewn, so exact pattern alignment across panels and seams can't be guaranteed.Artwork, printing & Studioalignment seams pattern matching 3d preview personalised cut and sew
Do your fabrics pill? Is there an anti-pilling treatment?On our Portuguese-made range (apparel and the Portuguese knit fabrics by the metre), the fabric receives an enzymatic anti-pilling treatment and is mercerised, which also helps.Products & materialspilling anti-pilling enzyme bobbles durability fabric quality
Will my uploaded artwork be kept confidential?Yes. Your uploaded files are not published, shared with other customers, licensed or used for marketing.Artwork, printing & Studioconfidential privacy artwork licensed illustrator marketing use
Is there a parcel weight limit on large orders?Parcels cap at around 30 kg, so a large order will be split across several shipments rather than travelling as one.Shipping & delivery30 kg parcel weight bulk order split shipment
Are manufacturing defects covered?Yes. A confirmed manufacturing defect is reprinted free of charge, in the next scheduled order.Returns & qualitydefect faulty reprint misprint damaged print quality
What doesn’t count as a defect?Some variation is a technical characteristic of the print process rather than a defect: pattern alignment across panels, small positioning variation from one unit to the next, and minor variations in designs where solid colour areas cover more than about half of the garment surface.Returns & qualitydefect alignment positioning solid colour variation exclusions
How do I get shipment tracking through the API?Each order carries a shipments list, returned in GET /orders/{id} and in the order.updated notification, which fires whenever a shipment's status or tracking changes.Integrations & APItracking api webhook shipment status order.updated
How do I verify a Fabrixa webhook?Check the X-Webhook-Signature header: a base64 HMAC-SHA256 of the request body, keyed with your webhook secret.Integrations & APIwebhook signature hmac security verify
Do you offer a sample pack or fabric swatches?A sample pack is coming soon: printed by us with our own designs on each fabric, at a fixed price, and not deducted from a first order.Products & materialssample pack swatches samples fabric sample swatch book

What doesn’t count as a defect?

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