No chatbots. No qualification quiz. Just answers within 24h.
Tell us what you're trying to ship — apparel, home textiles, fabric by the metre, an integration question, or just curious about reactive printing. We reply with real numbers, real timelines, real people on the other end.
Four ways in. Pick the one that fits.
Skip the generic form if you already know what you need. Different inquiries hit different inboxes — you reach the right person on the first try.
Talk to our team
You're scoping a launch, a capsule, a recurring order, or just sizing things up. Form below — we reply within 24h on business days.
Send your project ↓Talk to engineering
Technical questions about the API, webhooks, sales channels, white-label SDK, or rate limits. Direct line to a solutions engineer.
engineering@fabrixa.comOrder support
Status updates, reprints, invoice questions, address changes, or anything related to an order already in production.
support@fabrixa.comPress, brand & co-marketing
Trade press inquiries, partnership proposals, conference invitations, and brand / co-marketing opportunities.
press@fabrixa.comTalk to our team within 24 hours.
Email is the only required field — but the more you share, the better we can help. We don't sell your data, we don't auto-add you to mailing lists, and we don't trigger 17 follow-up emails after you submit.
Built in Almere and Lviv. Made across Europe.
Our offices run the business and the platform; our production network runs the textile. Two separate things, kept clearly separate so you always know who you're talking to and where your order is made.
Headquarters
Markerkant 13 10
1314 AN Almere
The Netherlands Hours Mon–Fri 09:00–18:00 CET
Sales · Operations · Customer success · Finance · Legal entity
Engineering studio
Shevchenka St, 111A
79039 Lviv
Ukraine Hours Mon–Fri 09:00–18:00 EET
Platform development · API engineering · Integrations · DevOps
Three EU production hubs.
EU-only supply chain · OEKO-TEX & GOTS certified · Production partners are operational facilities, not customer-facing offices — email hello@fabrixa.com or use the form above to reach us.
What happens next.
Three commitments, in writing. Most B2B contact forms feel like a black hole. Ours doesn't.
Confirmation in your inbox
An email with a reference number, the team member assigned to your inquiry, and what to expect next. So you know it landed.
A detailed reply arrives
Recommended fabric and printing setup, lead time, and a sample plan if requested. All in writing, no phone-call gatekeeping.
Call with a solutions engineer
Only if you asked for one. We don't insist on a discovery call before sharing pricing — you can see pricing yourself in the tier finder, and the call is just for the technical questions.
Getting in touch, answered
How do I contact Fabrixa about a new project?
New Fabrixa projects go through the contact form on the website, covering apparel, home textiles or fabric by the metre. Fabrixa replies within 24 hours on business days with real numbers and timelines rather than a generic acknowledgement. Technical integration questions go to a separate engineering contact instead.
How fast does Fabrixa reply after I submit an enquiry?
Fabrixa confirms receipt of an enquiry within 1 hour, by email, with a reference number and the name of the team member assigned to it. A detailed written reply follows within 24 hours, covering recommended fabric and printing setup, lead time, and a sample plan if requested. A call with a solutions engineer follows within 48 hours, only if requested.
Which team handles API and integration questions?
API and integration questions go directly to Fabrixa’s engineering contact at engineering@fabrixa.com, reaching a solutions engineer instead of the general project form. This covers questions about the API, webhooks, sales channel connections, or rate limits. Order status, reprints and invoice questions go to a separate order-support contact instead.
How do I get help with an order that’s already in production?
Order support handles anything related to an order already in production, reachable at support@fabrixa.com. This covers status updates, reprints, invoice questions and address changes for orders already placed. New project enquiries and technical integration questions are handled through separate contact routes instead.
Does Fabrixa require a call before I can see pricing?
Fabrixa does not require a discovery call before sharing pricing, since pricing is visible directly in the tier finder on the website. A call with a solutions engineer is offered within 48 hours of an enquiry, but only if the customer specifically asks for one. That call covers technical questions, not pricing gatekeeping.
Create a sales channel. Get your API key. Free, instant, no credit card.
Register, create a sales channel and copy its API credentials — then build against the live API end to end: orders, webhooks, the full catalogue. Thirty seconds to start, zero commitment.