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Resources

The guides, the answers, the vocabulary.

The reactive-print guide, FAQs, knowledge base, glossary and blog — written for merchants, studios and POD platforms who want to understand what they are ordering before they order it.

FAQ

Questions buyers always ask.

Do I need to contact sales before I can place an order?

Fabrixa is a self-serve platform, so there is no sales step before ordering: you register, price the order yourself in the Tier Finder, and start production directly. The platform prices every order instantly once you sign up, and the sales team only gets involved for fabric contracts of 500 metres or more.

How fast does Fabrixa reply to questions by email?

Fabrixa replies to email within 1 business day, and critical issues on a live order are handled first. Order-specific issues such as delays, defects or account questions go to the dedicated support ticket inbox, while broader commercial or integration questions go directly to the team.

What learning resources does Fabrixa offer about reactive printing?

Fabrixa’s Resources section includes a full reactive print guide that walks through the printing process step by step, and a textile printing glossary that defines terms from all-over print to certifications. Both are written for merchants, Studio users and brand teams who want to understand a product before ordering it.

What is the difference between the Platform Guide and the knowledge base?

The Fabrixa Platform Guide is a step-by-step walkthrough of the dashboard — how the platform fits together and how to get from account setup to a first order — while the knowledge base holds articles, guides and troubleshooting for specific questions. The FAQs page covers the questions buyers ask before integrating, and Support takes a ticket or chat for order-specific issues.

Still have a question?

Talk to our team. Real humans, 24h response.

We reply to email within 1 business day. Or skip the reading and start from one piece — the platform prices every order instantly.